Satisnet Ltd, Basepoint Innovation Centre, 110 Butterfield Great Marlings, Luton, Bedfordshire, LU2 8DL enquiry@satisnet.co.uk
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Questions to ask Managed Service Providers

Questions to ask Managed Service Providers

Questions to ask Managed Service Providers

If you are thinking about outsourcing IT Security or scouting for cyber security managed service providers, here is a list practical questions collated from existing providers and vendors to ask managed services providers to ensure the services delivered by them meet your requirements:

https://www.continuum.net/blog/10-security-questions-that-will-help-pros...

  1. What type of data are you using and creating on a daily basis?
  2. Where is your data being saved and stored (cloud solutions or hosted locally)?
  3. Do you see any compliance impacts with your data (HIPAA, Mass Data Privacy, etc.)?
  4. Have you implemented any security processes to integrate with current business processes?
  5. What are the major security risks that you have identified in your areas?
  6. Have you identified how an unauthorized disclosure of data may occur?
  7. Have you implemented a control to mitigate that risk?
  8. Do you store and work with customer PII (Private Identifiable Information)?
  9. Have you identified who might be interested in your data?
  10. Are you equipped to handle all of these potential issues and risks on your own?

https://accellis.com/wp-content/uploads/15-Critical-Questions-to-Ask-a-M...

  1. Do their calls get answered by a live person?
  2. Do they offer onsite or after- hours support in the event of an emergency?
  3. Do they have written guidelines for response times?
  4. Do they remotely monitor your network and provide proactive maintenance?
  5. Do they have Errors and Omissions (E&O) insurance? (USA)
  6. Can they provide you with network documentation including all hardware devices, warranties, software licenses, passwords, and user information?
  7. Can they provide support for your unique line of business applications?
  8. Is Managed Services their primary business function?
  9. Do they offer a true “all-inclusive” support plan? Do they clearly define any and all services that are considered out – of - scope of their agreement?
  10. Do they provide regular reporting on the health of your IT environment?
  11. Do they verify that good backups are being performed daily, weekly and monthly?
  12. Do they regularly install patches and updates?
  13. Are they willing to provide client references?
  14. Do they provide detailed notes on all activities performed on your network?
  15. Do they have qualifications and/or vendor certifications?

https://www.neweratech.com/2017/09/12/10-questions-for-your-managed-serv...

  • How well will your managed service enable us to stay ahead of the competition?
  • How will your managed service assist us in adopting the latest technologies more quickly?
  • In what ways will your managed service assist us in converting our business to more cloud-consumable and digital-capable apps and services?
  • What does your managed service do to provide us with appropriate levels of transparency into IT issues without becoming a distraction?
  • How will your managed service identify and repair problems with our IT infrastructure and maximize our environment; and not just hide the mess from our view?
  • How will your managed service enhance innovation and collaboration efforts within our enterprise?
  • When it comes to bottom-line contributions to our overall innovation and efficiency, how will the cost of your managed service be recouped?
  • How will your managed service enable us to be prepared for the next big disruptive technology wave, instead of impeding us from being in the forefront of the movement?
  • In what ways will your managed service encourage a partnership with our company instead of simply providing another business transaction?
  • How rapidly does your managed service program adopt and adapt to the latest and most important market trends, with complementary capabilities designed for compatibility with the latest technologies?

http://www.contegix.com/wp-content/uploads/2016/01/10_Ques_for_-MSP.pdf

  1. How long have you been in business?
  2. What are your support hours, average response time, and average resolution time?
  3. What level of expertise and experience do you require of your support staff?
  4. What is your downtime history?
  5. What kind of backups do you have in place in case of equipment or service failure?
  6. How fast is your connectivity?
  7. What security measures do you have in place? (both physical and virtual)
  8. Do you provide compliant solutions? (HIPAA, PCI, Safe Harbor, etc.)
  9. What level of support does each of your managed service plans provide?
  10. How customisable/adaptable are your managed service plans